Choosing the right consulting partner is important. Your consulting partner can be an invaluable asset or your worst headache. Learn how to vet potential partners to ensure you choose the right one in the following chapters of our Choosing Your Consulting Partner Guide.
There are so many consulting partners out there, but how do you know you are choosing the right one? Ask yourself these 5 questions:
You need a partner who doesn’t use cookie cutter service models. You are unique and so are your consulting needs. The right consulting partner will tailor their services to you.
Diverse skills are great in complimenting the complexity of your various technologies, solutions, and core projects. But your consulting partner also needs to be deeply experienced in niche services that align to your business.
In this world of ever changing and advancing technology, you want to stay at the top of the game. Your consulting partner should offer services, such as cloud storage, computing and predictive analytics, that will keep you at the head of the pack.
IT needs to be able to service multiple groups of stakeholders and make their experience as seamless as possible. Your partner should have the adaptability and agility that keeps these stakeholders from even noticing the constant technology evolution going on around them.
Buying the actual technology may be the easiest part of your project. Getting it configured and running is another matter. You need a partner who can make every business process and customer interaction quick, secure, and flawless at enterprise scale.
In our last chapter we discussed the five most important questions to ask yourself when looking for the right consulting partnership. Let’s dive deeper into the importance of choosing a partner with a flexible service model.
Your consulting needs are unique, so your partner needs to have the flexibility to match your situation. Furthermore, your consulting needs may change, and if your partner cannot adapt, you will probably have to find a new one.
Don’t risk going through the process of vetting a good partner more than once. Make sure the consulting partner you choose can offer:
Think about your list of potential partners. Do they offer these components of a flexible service model?
The right consulting partner will have breadth in skills and depth in experience with services aligned to your business and core projects.
The technologies and solutions of today often require a wide range of skills, and you need a partner who can provide this diversity. For example, if you want to implement a predictive analytics project, but have data from several disparate sources, you need a partner who can offer more than just statisticians. You also need data integration and database management experts. You can’t start building predictive models if your data sources can’t talk to each other or if your data is dirty.
However, breadth in skills isn’t enough. You need a partner with experience, giving you confidence and peace of mind that they know what they are doing. If your consulting partner doesn’t have this depth, they may not be able to anticipate and solve complex issues that may arise over the course of your project.
What are some of the niche services that you will want your partner to be able to offer? We’ll discuss that in our next chapter.
Cloud, Big Data, IoT, Data Management, Advanced Analytics, and Security are more than just buzz words. If your organization wants to stay at the top of its game, you should consider how implementing these services could improve your business.
However, these are not specialties that you can develop overnight. You would have to make a huge investment of time, money, and other resources to find, hire, and manage the talent with these technology skills and specialties.
Instead of going through all that hassle, why not engage a consulting partner who already has the needed talent and technology? Then you can focus on what really matters: doing your business better.
The right partner will be in the know when it comes to these top CIO/CTO initiative, and they will have seasoned experts in all of these services and specialties. They will also be keeping a weathered eye on the changing technology horizon, a topic we will discuss further in our next chapter.
IT needs to be able to service multiple groups of stakeholders and make their experience as seamless as possible. They shouldn’t even notice the constant technology evolution going on around them. How does a consulting partner achieve a pace faster than the speed of technology? The key is adaptivity and agility.
What does adaptivity look like? An adaptable consulting partner will bring the latest skills and services to the table, and will also be committed to the continued growth of its people. They will dedicate resources toward employee development to ensure employees have the expertise you need. To stay at the top of your game, you need an adaptable consulting partner committed to staying at the top of theirs.
What does agility look like? Agility is developing these skills and services before you even know you need them. An agile partner will keep a weathered eye on the changing technology horizon and gain experience in up-and-coming technologies so they are prepared to upgrade your technology as these changes come. A partner with this kind of agility will keep you ahead of the curve, preventing bottlenecks in your business processes as a result of inefficient and outdated technology and methods.
Superior customer service: what everyone promises but few deliver.
Enterprises today want every business process and customer interaction to be quick, secure, and flawless. Bringing this level of excellence at enterprise scale requires your consulting partner to bring two things to the table: custom service and reliable technical support.
The ideal consulting partner will begin the partnership with custom service by conducting an in-depth assessment of your unique needs and goals, both business and technical. This detailed road map will enable your consulting partner to anticipate where your greatest needs will lie, preparing them to continuously deliver the superior quality you need.
Starting with custom service is great. Following that custom service up with reliable support is essential. Technology can fail, your consulting partner cannot. Your consulting partner must be able to provide you with reliable and efficient technical support to keep business flowing smoothly as usual.
Let’s recap. You’ve examined your consulting partner candidates service models. You’ve taken an in-depth look at the skills and services they offer. And your remaining candidates are adaptive, agile, and offer superior customer service.
You might still have a few names on your list, but I want to tell you why Pinnacle Solutions should be the one you call today. Here are my five promises to you.
No matter what your preference, you have the service model that best suits you. And because we offer every type of service model, you’ll never have to vet another partner for the right service model because we can adapt to you.
We know that to keep you at the top of your game, we need to stay at the top of ours. This is why we are committed to diversifying our skill set to meet your changing needs and providing our people with the necessary resources to increase their experience. This will give you the confidence that you are working with the best of the best.
Our team has been working in the business intelligence and analytics sector for over 20 years. We make it a priority to stay ahead of the curve when it comes to increasing our expertise in top CIO/CTO initiatives, such as data management, advanced analytics, big data, and cloud hosting.
We don’t believe in stagnation. We have the skills and services you need today, and we are committed to gaining new skills and services before you need them to ensure a seamless technological evolution for you and your stakeholders.
We begin every partnership with an in-depth Needs Assessment, so that from day one we fully understand your unique business and technology needs and goals. This in-depth understanding empowers us to anticipate your needs and continuously deliver the superior quality you deserve with the reliability and efficiency you need to keep operations flowing smoothly.
Still not convinced? Download our information sheet to read more about our consulting services, and then call us at 317.423.9143 x1 or fill out a contact form to discuss further why Pinnacle Solutions is the right consulting partner for you.